Returns

If you would like to return an item to us, you must first fill out our returns form. We will then contact you with a returns number to include in your returned package, and also further instructions. Returns cannot be accepted without a returns numbers. Our returns policy, taken from our Terms & Conditions, is provided below. 

Click here to fill in the Returns Form

Our returns and refunds policy

10.1        If you return a Product to us:

(a)        because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.

(b)        for any other reason (for instance, because you consider that the Product is defective) within 28 days of receipt of the Product, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

10.2        We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

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